Shipping Policy

HUGO CALVANI Shipping Policy

Thank you for shopping with Hugo Calvani. We are committed to ensuring a smooth and efficient shipping process. Please review our shipping policy below for details on processing times, delivery estimates, and customs information.

1. Order Processing

  • Processing Time: Our goal is to handle all orders within 1-3 business days. Please note that various factors like incomplete payment, insufficient address details, or seasonal demand may affect processing times. In such cases, we'll email you to ensure a smooth delivery process. Orders are processed between Monday and Friday. If your order is placed on a weekend or public holiday, it will be processed on the next business day.
  • Holiday and Sale Seasons: During holidays and sale seasons, processing times may be extended due to high order volumes. We appreciate your patience during these periods.

2. Shipping and Delivery

  • Shipping Time: Typically, delivery within the United States takes 7-10 business days, and for International Countries, it's about 10-14 business days. External factors like weather conditions, holidays, or shipping errors may influence delivery times. While we will keep you informed to the best of our ability, please note that these factors are beyond our control.
  • Shipping Methods: We offer standard shipping for all orders. Delivery times may vary based on your location and the shipping carrier used.

3. Taxes and Duties

  • Customs Fees: Please be aware that customs taxes or duties imposed by your country are not covered by us. It's your responsibility to handle these charges. For clarification on rates, contact your country's customs office. We cannot be held responsible for delays caused by customs clearance processes, as this is beyond our control.
  • Delays: We are not responsible for any delays caused by customs processing in your country. For information on potential charges and customs procedures, please contact your local customs office.

4. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking details. You can use the tracking number provided to monitor the status of your shipment.
  • Tracking Updates: Please allow 24-48 hours for tracking information to be updated. If you experience any issues with tracking, please contact us for assistance.

5. Order Cancellation

  • Cancellation Process: To cancel an order post-payment, please reach out to us, and we'll assist you. However, we can't guarantee cancellation if the order is already in processing or shipping stages. If processing or shipping has occurred, you'll need to initiate a product return.

6. Shipping Issues

  • Lost or Stolen Packages: Hugo Calvani is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier. If you believe your package is lost or stolen, please contact the carrier directly to file a claim.
  • Incorrect Address: Ensure that the shipping address you provide is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Contact Us

For any questions or concerns regarding shipping, please contact us at contact@hugocalvani.com or call us at +1-(800)-293-3851. Our customer service team is here to help.