Return and Refund Policy

HUGO CALVANI Return and Refund Policy

At Hugo Calvani, we strive to provide our customers with the highest quality products and services. If you are not completely satisfied with your purchase, our Return and Refund Policy is here to help.

Returns

Eligibility for Returns:

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, unwashed, and in their original packaging with all tags attached.
  • Certain items, such as perishable goods, custom products, and sale items, may not be eligible for return. Please check the product description for return eligibility.

Return Process:

  • To initiate a return, please contact our customer support team at contact@hugocalvani.com or call us at +1-(800)-293-3851 with your order number and reason for return.
  • We will provide you with a return authorization number and instructions on how to return your item.
  • The customer is responsible for the return shipping costs unless the item was damaged or defective upon arrival.

Return Shipping:

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.

Refunds

Refund Processing:

  • If your return is approved, your refund will be processed within 5-7 business days.
  • Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.

Partial Refunds:

  • In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or is missing parts not due to our error).

Non-Refundable Items:

  • Shipping costs are non-refundable.
  • Gift cards and final sale items cannot be refunded.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@hugocalvani.com or call us at +1-(800)-293-3851.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at contact@hugocalvani.com or call us at  +1-(800)-293-3851.

Contact Us

For any questions regarding our Return and Refund Policy, please reach out to us at contact@hugocalvani.com or call us at +1-(800)-293-3851. We are here to assist you.